This privacy policy is effective as of November 1, 2024.

Thank you for using our cryptocurrency wallet service. Protecting your privacy is very important to us. Please read the following privacy policy carefully to understand how we collect, use, and protect your personal information.

The ‘Privacy Policy’ (hereinafter referred to as ‘Policy’) explains your rights and our practices when you use our website.

When you use our website (hereinafter referred to as ‘Site’), our web application (hereinafter referred to as ‘Web Application’), our mobile application (hereinafter referred to as ‘Application’), and the email messages we send you (collectively referred to as ‘Services’), this Policy explains how we collect, use, and process your personal data. If any content here applies only to a specific service or to customers in a particular country/region, we will clearly indicate this.

1. Information We Collect About You  

Personal data or personal information refers to any information relating to an identified or identifiable individual. This does not include anonymous data, which cannot be traced back to an individual. We will collect and process the following personal data about you.

1.1 When you register to use our Services, you may provide us with information about yourself, such as personal details including your name and email address. This also includes information you provide during the following activities: ongoing use of our Services; participation in discussion boards or other social media features on our Site or Application; entering competitions, promotions, or surveys; and reporting issues with our Services. 

For purposes of security, identification, and verification, other information you provide to us may include your address, phone number, financial information (including credit card, debit card, or bank account information), payment reasons, geographical location, social security number/insurance number, identity card number, personal descriptions, photographs, tax reference numbers, proof of address, proof of residency, passport, and/or identity card. If you fail to provide any such information, it may affect our ability to provide Services to you.

1.2 Information We Collect About You. When you use our Services, we may collect the following information:

• Details of transactions you conduct using our Services, including the geographical location from which the transaction is initiated.

• Technical information, including the Internet Protocol (IP) address used to connect your device to the internet, your login information, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform, as well as applications installed on your mobile device that have remote access permissions (if you have installed such applications).

• Information about your visits, including the complete Uniform Resource Locator (URL) clickstream to, through, and from our Site or Application (including date and time), products you viewed or searched for, page response times, download errors, the time spent on specific pages, page interaction information (including scrolling, clicks, and mouse movements), the method you used to navigate away from the page, and any phone numbers used to contact our customer support services.

1.3 Sensitive Data：As part of the authentication process, we collect, use, and store biometric data, specifically:

• We extract facial scan information from photos and videos to compare it with the photo on your identification documents and the selfie you provide, in order to verify your identity and conduct fraud checks, as well as to improve these processes. We may require your explicit consent to collect, use, and store your biometric data, as mandated by privacy laws in your jurisdiction. If you do not agree, we will provide alternative methods to verify your identity, which may take longer. The documents and photos required for verification through either method are the same.

We do not disclose any biometric data or share it with anyone other than our identity verification service providers, unless required by applicable laws and regulations or in response to a valid court order. We absolutely do not sell, rent, trade, or otherwise process your biometric data for profit. We will retain biometric data for the duration necessary to complete the identity verification process, and in any case, it will not exceed one year from the date of collection, unless required by law or legal proceedings to retain it for a longer period.

2. How We Protect Your Personal Information.

2.1 We take the security of your information very seriously: transmitting information over the internet is not completely secure. While we do our best to protect your personal data, we cannot guarantee its security during transmission, and any transmission is at your own risk. Once we receive your information, we implement strict procedures and security features to ensure that the information remains secure at all times, including:

• Strong asymmetric encryption is used to encrypt the internet communication between you and our website and application systems. This makes it difficult for anyone who might be eavesdropping on the communication to decipher it.

• We regularly update and patch our servers.

• We implement a responsible disclosure and vulnerability reward program to identify any security issues within our Services.

• Our technical security team actively monitors our servers and Services for anomalies and malicious activities.

• When the information you provide is in a non-active state, it will be encrypted at rest.

2.2 Access to your personal information is restricted to company employees who need to know this information for business purposes, as well as third-party service providers who process data on our behalf. All company employees who have access to your personal data must adhere to this policy, and we require all third-party service providers to implement appropriate protective measures.

2.3 We continuously educate and train our employees to understand the importance of confidentiality and privacy of customer personal information. We maintain physical, technical, and organizational security measures to comply with applicable laws and regulations, thereby protecting your personal information from unauthorized access.

3. How We Use Your Information.

3.1 The following describes how we intend to use your personal data.

• To fulfill our contractual obligations to provide you with payment services and cryptocurrency wallet services. The legal basis for processing includes legitimate interests: it is necessary to fulfill our contractual obligations.

• To provide you with information, products, and services. The legal basis for processing includes legitimate interests: it is in our legitimate interest to keep our records updated, determine which products and services you may be interested in, inform you about such products and services, and send this information to you. Additionally, when you consent to us processing your personal data in a specific way.

• To comply with any applicable legal and/or regulatory requirements, including responding to requests from public and government authorities (including those outside your country of residence) upon presentation of valid legal authorization, and to comply with court orders from relevant jurisdictions.

• To prevent and investigate crimes, including fraud and financial crimes. The legal basis for processing includes legal obligations and legitimate interests:  

– Legal obligations  

– Legitimate interests (to investigate and prevent criminal activities related to our Services and to improve our management of suspicious financial crime incidents)  

– Credit protection, including provisions of relevant laws.

• To notify you about changes to our Services and to send you other administrative information. The legal basis for processing includes legal obligations and legitimate interests:  

– Legal obligations  

– Legitimate interests (to provide you with good customer service and keep you informed about the latest developments).

• To manage our Services for internal operations, planning, auditing, troubleshooting, data analysis, testing, research, statistics, and surveys. The legal basis for processing includes legitimate interests:  

– Legitimate interests (to keep our records updated, efficiently fulfill our legal and contractual obligations, execute our administrative tasks, and develop new and existing products and services).

• To allow third parties or financial institutions to recover amounts paid to you due to errors or fraud. The legal basis for processing includes legal obligations and legitimate interests:  

– Legal obligations  

– Legitimate interests (to allow third parties to recover funds).

4. Disclosure of Your Personal Information

4.1 We may share your personal information with the following third parties:

• Affiliates, business partners, vendors, and subcontractors to fulfill and enforce any contracts we have with them, in order to assist them in improving the services they provide to us.

• Advertisers and advertising networks that select and deliver relevant advertisements to you and others.

• Analytics and search engine providers that help us improve and optimize our website.

• If we sell any of our business or assets, or merge with another organization, we may disclose your personal information to potential buyers of our business or assets, or to potential organizations with which our business or assets may merge.

• When you initiate a transaction, the system will send limited information to the payment recipient.

• If we are required to disclose or share your personal information to comply with any legal obligations, or to enforce or apply our customer agreements and other applicable agreements, or to protect the rights and property of related parties, or to ensure the safety of our company, our customers, our employees, or others;

• To prevent and investigate fraud or criminal activities, and to assist in investigations or joint investigations into fraud or other illegal activities when we deem it reasonable and appropriate. Please note that if, based on our assessment or that of fraud prevention agencies, there is a risk of fraud or money laundering, we may refuse to provide the requested services or discontinue existing services to the customer.

• To respond to subpoenas, warrants, court orders, requests from properly authorized law enforcement, or other legal requirements.

• If you consent, we may share your details while using our Services.

5. Changes to the Privacy Policy.

To keep up with evolving laws, best practices, and changes in how we handle personal information, we may update this policy at any time by posting a revised version on this website. Please check back regularly to stay informed about any changes.

6.Contact Information.

Please send any questions, comments, or requests regarding this policy to us at: [email protected]